Refund policy
Last updated: July 21, 2026
This policy explains your right to cancel and obtain a refund when you purchase from Anurelle Unipessoal Lda. ("ANURELLE", "we", "us"). It covers our online course, "The Glow Back", and (where applicable in future) physical products. It should be read together with our Terms of Service and Privacy Policy.
If you have any questions, contact us at paula@anurelle.com.
1. Your legal right of withdrawal (14-day cooling-off period)
Under EU consumer law, if you are a consumer you have the right to withdraw from your purchase within 14 days, without giving any reason.
- For our online course and other digital content, the 14-day period runs from the day your order is confirmed.
- For physical products (where applicable), the 14-day period runs from the day you (or someone you nominate) receive the goods.
To exercise this right, simply tell us before the 14 days are up — by email at paula@anurelle.com, or by using the withdrawal function ("cancel my order" button) available on our website. You may use the model withdrawal form at the end of this policy, but you don't have to.
If you withdraw in time, we will refund all payments received from you, using the same payment method you used, within 14 days of being informed of your decision.
2. Digital course and immediate access
Our course includes digital content (such as videos and downloadable materials) and a live element (the cohort).
- Downloadable/instant-access content: If you ask for immediate access to the course content and expressly agree at checkout that you understand you will lose your 14-day right of withdrawal once that content has been made available to you, then you will not be able to withdraw in respect of content already supplied. We will always ask for this consent clearly before you complete your purchase.
- The live cohort: If you asked us to begin the live cohort during the 14-day period and you then withdraw, we may retain a proportionate amount reflecting the sessions and services already provided up to the point you told us, and refund the remainder.
If you do not give the consent described above, your full 14-day right of withdrawal applies as set out in Section 1.
3. Our founding-cohort guarantee
Separately from your legal rights above, we want you to feel safe joining. Come to the first live session — if it genuinely isn't what we promised, email us at paula@anurelle.com before the second session and we will refund you in full. No awkwardness, no hoops.
This voluntary guarantee is in addition to, and does not limit, your statutory rights (including the 14-day right of withdrawal above).
4. Physical products (where applicable)
When we sell physical products, the following applies in addition to your 14-day withdrawal right:
- To return a product, contact us first at paula@anurelle.com. Please do not send items back without contacting us.
- To be eligible, the item should be in the same condition you received it, unused, and in its original packaging, with proof of purchase.
- You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
- Personal care and cosmetic products that have been unsealed or opened cannot be returned for health and hygiene reasons, except where the item is faulty. This does not affect your rights in relation to faulty goods.
5. Damaged, defective, or incorrect items
Please check your order on arrival and contact us immediately at paula@anurelle.com if anything is faulty, damaged, or incorrect, so we can put it right. Your legal rights in respect of faulty goods or services are unaffected by this policy.
6. How refunds are issued
Approved refunds are made to your original payment method, in full, with no deductions. Once approved, refunds are processed within 14 days. Your bank or card provider may take additional time to post the refund. If a refund you've been told is approved hasn't appeared after that time, contact us at paula@anurelle.com.
7. Non-refundable items
To the extent permitted by law, gift cards are non-refundable. Nothing in this policy removes your statutory rights as a consumer, including in respect of faulty goods or services.
8. Contact
Anurelle Unipessoal Lda. Estrada de São Tiago n.º 376, 2415-543 Leiria, Portugal NIF: 518917150 · paula@anurelle.com
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Anurelle Unipessoal Lda., Estrada de São Tiago n.º 376, 2415-543 Leiria, Portugal — paula@anurelle.com
I/We hereby give notice that I/We withdraw from my/our contract for the following:
Ordered on / received on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Order reference: __________
Signature (if on paper): __________
Date: __________